By booking your ticket to Lakeside Odyssey you are agreeing to the below Terms and Conditions:
TICKETING & REFUND TERMS
CONDITIONS OF ENTRY
GENERAL
MEDIA POLICY
CAR PARKING
LOST PROPERTY
AMENDMENTS
TICKETING & REFUND TERMS
- No entry without a valid ticket.
- If cancelled due to Force Majeure, refunds will be made of equal ticket shares from funds not allocated to pre-production.
- Lakeside Odyssey reserves the right to make alterations to the time, date, duration and venue of the festival in the event of unforeseen or other circumstances. We will not be liable for any costs, expenses or other losses resulting from such alterations.
- Lakeside Odyssey reserves the right to schedule postponement dates for the event in case of forced lock down or NZ Govt alert level changes which prevent the event from running, due to the Covid-19 situation or any other event classed as Force Majeure. All tickets purchased will be valid for any future postponement dates. By purchasing tickets to Lakeside Odyssey you acknowledge these terms.
- Tickets will not be eligible for a refund if the festival is forced to stop after starting for any reason and is not completed.
- Tickets are not refundable if ticket holders are unable to make the event for any unforeseen or foreseeable reason
- Tickets cannot be used as part of any marketing, media or sales promotion without prior written permission or request of the event organiser.
- Tickets are in electronic form and will be scanned upon entry. Once a ticket has been scanned it cannot be used again. Tickets will not be admitted if they cannot be scanned.
- Only the first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same ticket number will be denied access.
- The authorised ticketing partner for Lakeside Odyssey Festival is Humanitix. Do not buy or sell your ticket via any other platform as we cannot ensure these tickets are genuine.
- Invalid or duplicate tickets will not be allowed entry into the festival site.
- The Organiser accepts no responsibility or liability for any cost or other inconvenience caused by the unauthorised duplication of a ticket.
CONDITIONS OF ENTRY
- In order to facilitate the security, safety and comfort of all guests, the Organisers reserve the right to refuse admission or evict from site.
- Lakeside Odyssey is a licensed event and the festival reserves the right to conduct car search and/or bags upon entry.
- Anyone found without a valid wristband will be removed from the site.
- Patrons under 18 years of age on the date of entry can only enter if they are accompanied by their legal guardian or an appointed accompanying adult.
- Children and youth are the responsibility of their appointed adult at all times throughout the festival.
- Unaccompanied teens and children will be refused entry at the gates.
- Any unaccompanied child who is not able to locate or contact their adult will be treated as a found child and reported to a crew member.
- Fires are strictly banned.
- Antisocial behaviour will not be tolerated and anyone found acting in such a way will be evicted without refund.
- All attendees on site must comply with all official directives from crew and security in the event of emergency evacuations or situations.
- All attendees must comply with the directives of the Organiser.
- Admission is at the ticket holder’s own risk. Neither the landholder nor the Organiser will be held liable for any loss, injuries, damages or death sustained at the event.
GENERAL
- Musical line up, set times, performance dates are subject to change without notice.
- Lakeside Odyssey accepts no responsibility for goods or services purchased from third party traders.
- If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate eviction from the festival site.
- Strictly no animals (with the exception of assistance dogs) will be allowed on the site.
- Warning: exposure to loud and excessive music may be damaging to your hearing.
- Lasers, smoke machines and strobe lighting may take place during some performances.
MEDIA POLICY
- Photography and filming for commercial purposes can only be undertaken with the prior written approval from the Organiser.
- The ticket holder consents to being filmed, photographed and recorded for television, films, radio, webcast and other public broadcast and/or for any video.
- Anyone using cameras or video equipment, including phones, is expected to be courteous to their fellow festival attendees and ask permission before taking any up close shots.
- Be mindful of fellow patrons and avoid holding up your phones/tablets for long periods of a set.
- Patron photographs taken at Lakeside Odyssey cannot be included in any sponsored program or in any form of advertising without specific approval.
CAR PARKING
- Car parking is restricted to those that hold a Vehicle Pass. Please have your ticket ready to produce upon arrival at the festival site.
- Vehicles are parked at the owner’s risk.
- Any vehicle left on site past Monday 12pm following the festival faces the possibility of being removed.
- The festival accepts no liability for costs incurred in the process of removal and disposal of vehicles. Any associated costs will be passed on to the legal owner.
- In an effort to minimise environmental impact and to reduce the number of cars on site, please carpool if you can.
LOST PROPERTY
- Lost property will be moved to a location in Whangarei in the days following the event.
- After the festival, email [email protected] regarding your lost items. If these items have been located, you will be contacted to arrange pick up, or payment for a courier for your items to be sent. Courier costs start at $20 per item to cover postage, packaging and delivery.
- Any found items will be kept by Lakeside Odyssey for 4 weeks after the festival. After this point, all items will be donated to charity or disposed of securely.
AMENDMENTS
- Lakeside Odyssey reserves the right to add to or amend these Terms as required. Amendments will take effect when posted on the Lakeside Odyssey website. If you purchase a ticket after any amendments to these Terms, you agree to be bound by the updated version of these Terms.